Streamline your support
with ease!
Ticket panels, departments, intake questions and claiming in Discord, with a web dashboard for setup and transcripts of every closed ticket.
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Members reached
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Running v3.4.0
ArcaniumAPPToday at 14:02
@Connor200024 @Billing Team
Pinned
Support Ticket - Billing
Thanks for reaching out! Our billing team will be with you shortly.
Ticket Number
#42
Created By
@Connor200024
Status
🟢 Open
Department
💳 Billing
Priority
🟠 High
Support will be with you shortly • Closes automatically after 24 hours of inactivity
📋 Ticket Details
What do you need help with?
My subscription renewal failed this morning.
ArcaniumAPPToday at 14:04
LennyToday at 14:05
Hey Connor 👋 your card on file expired, so the renewal didn't go through. Update it under Billing → Payment and it'll retry straight away.
ArcaniumAPPToday at 14:11
🔒 Ticket Closed
Closed by @Lenny · Payment method updated
Transcript saved and sent to your DMs
Everything you need
Built for serious servers
Everything Arcanium does today, from the panel your members click to the transcript you read afterwards.
Custom ticket panels
Post a panel with buttons or a dropdown. Pick its title, message, colour and button label, and preview it before it goes live.
Departments
Up to 25 departments, each with its own staff role, category, emoji, welcome message and questions, so tickets land with the right team.
Intake questions
Ask up to 5 questions in a form before a ticket opens. Answers are posted in the ticket, so staff have the details from the start.
Claim, prioritise, transfer
Claim tickets with one click, set priority from low to urgent, transfer to a teammate, rename, and add or remove people.
Transcripts on the web
Every closed ticket is saved. Log posts and DMs get a View Transcript button that opens the full conversation on our website.
Web dashboard
Set everything up from your browser with live previews and a health check, browse every ticket, and manage your blacklist.
Automation
Auto-close inactive tickets, ping staff when a ticket opens, require close reasons, and choose how long before a closed channel is removed.
Logs & stats
Opened, claimed and closed events go to your log channel. /ticketstats shows weekly activity, average resolution time and top claimers.
Blacklists & limits
Block users or whole roles from opening tickets, and cap how many tickets each person can have open at once.
Up and running in minutes
Getting started is ridiculously easy
No configuration files. No coding. Just Discord.
Add Arcanium to your server
Click "Add to Discord" and pick your server. Arcanium only asks for the permissions it needs to create and manage ticket channels.
Add to DiscordSet it up in Discord or on the web
Run /setup for an interactive menu, or open the dashboard to pick your staff roles, ticket category, log channel and departments with live previews. A health check flags anything missing.
/setup · arcaniumbot.xyz/dashboardPost your ticket panel
Use /create in the channel you want, or save from the dashboard and Arcanium posts the panel for you. Saving again updates it in place.
/create #supportHandle tickets
Members open a ticket with one click. Staff are pinged, claim it, set its priority or transfer it, and close it with a reason. The transcript is saved to the website automatically.
Claim · /priority · /transfer · /close